How does bill pay work?

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Payments that are sent electronically are withdrawn from your account on the payment date.  Payments that are sent by paper check are withdrawn when the bill pay check is cashed by the payee.