641.628.2191  |   800 Main St. Pella, IA

ATM/Debit Card FAQs

You will want to report the lost or stolen card as soon as possible. To report a lost or stolen ATM card or debit card, call 1-800-383-8000.

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SecureCode is a service that helps protect MasterCard card accounts against unauthorized Internet transactions by using identity information established between you and your financial institution. Once you activate the service, your card cannot be used at a participating Internet merchant without authentication. The overall objective of SecureCode is to improve the security of payment transactions in the electronic commerce environment. It is designed to improve your confidence and merchant confidence in Internet purchases, as well as reduce disputes and fraudulent activity related to the use of MasterCard payment cards. You will find SecureCode easy to use. After you enroll in SecureCode, every time you check out using your card for an Internet purchase at a participating merchant, a pop-up window displays requesting that you enter your SecureCode. When you enter your SecureCode, the information is authenticated and then the transaction is submitted to your financial institution for authorization. Keep in mind that your SecureCode is not the same as the PIN you use to withdrawal money at an ATM. You will never be asked for your PIN when making purchases on-line and should never provide your PIN number to anyone.

Register online for a SecureCode at:

https://shazam.cardinalcommerce.com/CardServices/

 

 

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If your card has been lost or stolen, please contact the Bank at (641)628-2191 during normal office hours. After office hours, please call Shazam at 1-800-383-8000.

If your card needs to be replaced due to wear, please contact the Bank at (641)628-2191.

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The card expiration date is located on the front of your card. Mid-month of the month your card expires, you will receive a new card in a plain white envelope. You will not receive a new PIN as the PIN will not change.

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If you would like to select a different PIN for your debit card, call our Card Operations department at 641-628-2191.

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Immediately sign the signature panel on the back of your card. A signed card is a protected card. An unsigned card is not a valid card. To activate your card, perform a PIN based transaction or call 1-866-590-4793 (Option 2).

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Once your debit card order is processed, you should receive your card and PIN by mail within 14 days. Please note, the card comes in a plain white envelope and the PIN comes separately, within a day or two following the arrival of your card.

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Yes, all of our checking account holders in good standing can receive a debit card. An ATM/Debit Card is free for E-Z Free, Bank Club and Golden Harvest Club customers. There is a $6.00 annual charge for ATM cards and a $12.00 annual charge for NOW and Harvest Club customers.

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